You can change the details of your current venue or update payment details in the Venue Details tab of Admin portal. You can also add new venues when selecting your current venue at the top left corner.

Your customers can activate a promotion in a few steps: 1 - scan QR code, 2 - select promotion, 3 - enter mobile number, 4 - confirm order. Learn more in this guide.

You can check out upcoming promotions by logging in to Portal.TaDaExperiences.be on a frequent basis. On top of that, AB InBev will send you monthly emails with upcoming promotions and personalised reminders if you haven't activated a promotion yet.

Yes, your customers will be able to see the promo's in their preferred language based on their device preference. On the portal, you can change the language of your interface in the Settings tab.

You can manage your offers and promotions in Promotions tab by activating, deactivating (the promotion becomes invisible to the consumer) and reactivating it within the promotion period.

When new promotions are activated they are automatically accessible to the unique QR code.

Currently, TaDa promotions are available exclusively for AB InBev beer brands. If you have ideas on products enhancements that can enhance your TaDa experience, please share them by clicking the 'Give feedback' button at the bottom left of the screen.

Make sure TaDa QR codes are visible to your guests, whether they are placed in front of the customer or integrated into your existing menu. Ensure that your staff is trained on the tool and well aware of the promotions currently ongoing in your POC. This way, they can proactively propose these promotions to your consumers, effectively driving your sales up while satisfying your consumers in the best way possible!

You can track number of promotions redeemed and refund amounts using the details available under the 'Promotions' view in 'Accepted' promotions section. Every month when a refund is triggered there is an automated email sent for the payout period with # of promotions redeemed as well as the payback amount. 

Additionally, there is a promotions report available for you in the Orders tab that includes a payback amounts breakdown.

All orders need to be confirmed by guests on their mobile devices. As TaDa is not connected to your payment system, please ensure your staff checks out the confirmation on the screen upon taking the order.

AB InBev refunds total discount amount, including the VAT. Based on that you add AB InBev refunds to your turnover and follow standard VAT rules.

TaDa Promotions are not automatically reflected in your ePOS system. The way you can add these promotions in your ePOS is left to your discretion. Overall, TaDa venues use one of the following approaches:

The first option is to enable all promotion mechanics (50% off, 33% off, etc) as a general promo (eg: 'TaDa Promo') - if this option is available in your ePOS. It takes minimum effort on the ePOS side while allowing tracking TaDa promotions.

If you need more detailed view on promotions you can manually add each promotion as a new item in your ePOS and name it accordingly (eg: 'TaDa Jupiler -1EUR March'). Second option is available across most ePOS and provides clear tracking, yet needs to be set up manually.

Promo limits are legally required to ensure responsible drinking behaviour. Each promotion on TaDa has a specific set of limits that can be applied nationally, on the venue and/or on the consumer to ensure responsible drinking behaviour.

Limits are automatically set up and tracked when the order is placed. When day/month limit is reached, promotions turn grey and your customers can no longer select them.

The payout follows the official promotion period, if you stop the promotion earlier you will still get paid within 10 days after the promotion ends.

If you can't remember your customer ID, please contact your sales representative or CX agent by e-mail at cx.horeca@ab-inbev.com or by phone at 02 / 200.60.50 (Mon-Fri from 9:00 - 17:00).

If you haven't found an answer here, you can reach CX by e-mail at cx.horeca@ab-inbev.com or by phone at 02 / 200.60.50 (Mon-Fri from 9:00 - 17:00)